Privacy Policy

1. Introduction

Portugal Lifestyle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Portuguese learning platform and services.

By using Portugal Lifestyle, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and email address (when you create an account)
• Payment information (processed securely through Stripe)
• Profile information (optional preferences and settings)
• Communication data (support inquiries, feedback)

2.2 Usage Information

We automatically collect:

• Learning progress and game statistics
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies
• User interactions with our platform

2.3 Audio Data

When you use our AI conversation practice feature, we process your voice recordings to provide pronunciation feedback and conversation analysis. Audio data is processed in real-time and not permanently stored on our servers.

3. How We Use Your Information

We use your information to:

• Provide and maintain our Portuguese learning services
• Process payments and manage subscriptions
• Track your learning progress and personalize your experience
• Send administrative information (subscription confirmations, updates)
• Respond to customer support requests
• Improve our platform and develop new features
• Process referral rewards and PDF guide purchases
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Contract Performance: To provide services you've subscribed to
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications (you can opt-out anytime)
• Legal Obligation: To comply with tax and financial regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Firebase (Google): Authentication and database services
• OpenAI: AI conversation and pronunciation analysis
• Elevenlabs: Text-to-speech audio generation
• Cloud hosting providers: For platform infrastructure

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption in transit (HTTPS/SSL)
• Secure authentication with Firebase
• Regular security audits and updates
• Access controls and data minimization
• PCI-DSS compliant payment processing through Stripe

Your data is stored on secure servers within the European Union and/or regions with adequate data protection standards. We retain your data for as long as your account is active or as needed to provide services.

7. Your Rights (GDPR)

Under GDPR and Portuguese data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Opt-out of certain data processing activities
• Withdraw Consent: For processing based on consent

To exercise these rights, please contact us at portugallifestyleapp@gmail.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences and settings
• Analyze platform usage and performance
• Track referral sources and conversions

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• Privacy Shield certification (where applicable)
• Adequacy decisions by the European Commission

12. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we must retain it for legal compliance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD - Comissão Nacional de Proteção de Dados):